Privacy Policy
Sen Jewelry, LLC values its customers and respects their privacy. This Privacy and Usage Policy applies to personal information that we collect about you in the United States, including but not limited to data collected through our websites. We use the information to improve your shopping experience and to communicate with you about our products, services and promotions. We occasionally hire other companies to provide limited services on our behalf, including, but not limited to, packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need relevant to deliver the service, and they are prohibited from using that information for any other purpose.
Neither your name nor any of your personal information will be sold to any other non-affiliated company or agency. However, as described below, we may share your information under certain circumstances with business partners that help this site function or assist us in fulfilling or servicing your order, as well otherwise detailed below.
This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use certain information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears on this policy. We shall not apply changes in our policy retroactively to information collected from you under a prior policy if, in the reasonable exercise of our discretion, we determine that the changes substantively affect your rights, unless we have given you notice of the changes of the policy and an opportunity to opt out. We will provide this notice to you by email if we have a current email address for you and otherwise by posting notice of the change on the home page of our website.
INFORMATION WE COLLECT & HOW WE USE ITWe sometimes ask you for certain kinds of personal information to provide the services we offer. By providing your personal information as set forth herein, you are authorizing Sen Jewelry to store and use your information accordingly. This information includes:
SHOPPING
We may ask for information such as your name, billing and shipping address, telephone number, and email address in order to process your purchase, confirm your order and ship the items to you. All payments are made through PayPal, therefore, we will never ask for your payment card information. If you elect to be added to Sen Jewelry’s marketing list and newsletters, we may use your contact information to communicate with you about our products, services, surveys and promotions.
MY ACCOUNT
You have the opportunity to create a personal shopping account with Sen Jewelry, which allows you to shop faster and easier. Using a user name and a password of your choice, you may access your account online at any time to add, delete, or change information. In creating this account, you authorize Sen Jewelry to store your name and email address. Should you elect to do so, you may also include in your “My Account” your telephone number, and shipping and billing addresses. If you choose to include such additional information then you are also authorizing Sen Jewelry to store such information accordingly. Each of these options is for your convenience only. If you ever use a public computer to visit the “My Account” section of our website we highly encourage you to log out at the conclusion of your session.
When you create an account with Sen Jewelry, you will be given the option to be added to Sen Jewelry’s marketing list. Whether or not you select this option, your personal information will never be sold to anyone and except as specifically provided herein, your personal information will not be shared.
EMAIL LIST
You may also sign up on the website to receive promotional emails from Sen Jewelry. To sign up, we may ask for information such as your name, email address, mailing address, telephone number, gender, age, birthday and preferences. Subscriptions to the email list may be cancelled at any time.
REMOVAL FROM EMAIL LIST
To be removed from our marketing list, please email us at admin@senjewelry.com. You may also click the unsubscribe button found at the bottom of the emails in order to be removed from the email list. Please allow us at least ten (15) business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
CUSTOMER CARE
If you call, email or chat with our Customer Care center, we may ask for information such as your name, email address, mailing address, and telephone number. We use this information to assist you and review your transaction. Please be advised that we are not accepting orders through Customer Care at this time. All orders must be placed online from our website, and all payments through PayPal. Therefore, you will not be asked to provide your payment card information.
SURVEYS, SWEEPSTAKES & PROMOTIONS
On this website, you may be able to participate in surveys, sweepstakes and promotions. If you choose to participate in these promotions, we may request information such as your name, age, email address, mailing address, telephone number, and interests or product preferences. We use this information to enter you into our contests, sweepstakes and other promotions. We may use this information to communicate with you about our products, services and promotions, but only if you have given us your consent to do so.
EMAIL TO A FRIEND
You may be able to share certain content from this website with your friends. In order to do so, we may ask for information such as your name, email address, zip code and telephone number, as well as for your friends’ contact information, in order for Sen Jewelry to fulfill your request, on your behalf and under your sole responsibility as regards to their consent to receive a message from you via this service.
INFORMATION WE COLLECT BY AUTOMATED MEANS
COOKIES
We may collect information about your browser, including, where available, your IP address, operating system and browser type, for system administration. This is statistical data about how you browse our website.
We may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your device. Cookies contain information that is transferred to your device’s hard drive.
Cookies help us to improve our website and to deliver a better and more customized service. They enable us: 1) to estimate usage numbers and patterns, 2) to store information about your preferences, and to allow us to customize our website according to your individual interests, 3) to speed up your searches, and 4) to recognize you when you return to our website.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the website or unable to avail yourself of some of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to our website. Additionally, if a browser is set to issue a “do not track” signal, we do not place tracking cookies on this browser.
PIXEL TAGS
We also use "pixel tags" (sometimes called “Internet tags”, "web beacons" or "clear GIFS"), which are tiny graphic images, on our website. Pixel tags help us analyze our customers' online behavior and measure the effectiveness of our website and our advertising. We work with service providers that help us track, collect, and analyze this information.
Pixel tags on our website may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the website. This information may include your device’s IP address, your browser type, your operating system, date and time information, and other technical information about your device. We may also track certain information about the identity of the website you visited immediately before coming to our site. We do not otherwise track any information about your use of other websites.
Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.
We also work with business partners that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to our website, and your interaction with our advertising and other communications.
We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our website, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of our advertising, and for other internal business purposes.
USE OF YOUR PERSONAL INFORMATION
We use the information we collect from our customers for various purposes, including: 1) process transactions upon their request, 2) improve our stores, website, customers shopping experience and quality of service, 3) determine the amount, location and frequency of customer traffic into our stores, 4) send communications to you about our products, services surveys, promotions and events, 5) prevent and detect fraud and abuse, 6) process information or claims in connection with incidents at our stores, 7) enable our service providers to perform certain activities on our behalf., and 8) comply with our legal obligations, policies and procedures and for internal administrative and analytics purposes.
OTHERS WITH WHOM WE MAY SHARE YOUR INFORMATIONSERVICE PROVIDERS
We may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us data storage and analysis; (e) provide fraud prevention; (f) provide customer service by phone; and (g) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements and in a manner consistent with this Privacy and Privacy Policy.
COMPLIANCE WITH LAW
We may provide access to information when legally required to do so, to cooperate with legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this website or the public.
LINKS TO OTHER SITES
While visiting our website, you may link to sites operated by our business partners or other third parties. This does not mean that we endorse these sites. We do not make any representations or warranties about any website you may access through the Sen Jewelry’s website. They are independent from us, and we have no control over, or responsibility for, their information or activities.
In addition, our privacy practices may differ from those of these other sites. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the ours. Please make sure you understand the other site's privacy policy before providing personal information.
SECURITYSen Jewelry uses reasonable measures to keep your information private and safe. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Please note, however, that email is not encrypted and is not considered to be a secure means of transmitting confidential information.
We use what we consider to be industry standard security technology in transferring information to process your orders. All transactions from our online store is handled through PayPal. PayPal is a global leader in online payments and a fast and secure way for our customers to pay online. PayPal accept payments from all major debit and credit cards, and PayPal account holders. When you have finished shopping and begin the checkout process, your are redirected to PayPal secure website to complete the payment part of the checkout process. Once your transaction is complete and payment is successful, you will be redirected back to Sen Jewelry’s online store for further shopping or complete your shopping session. You will receive an automatic e-mail notification regarding your order and you may check the status of your order by logging into your Account at www.senjewelry.com.
Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use commercially reasonable means to ensure the security of information you transmit to us, we cannot guarantee that such information will not be intercepted by third parties. We may, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law.
“SPOOFING” AND “PHISHING”“Spoofing” or “Phishing” are common Internet scams. These may occur when you receive an email from what appears to be a legitimate source requesting personal information from you. Please be aware that Sen Jewelry will never send you an email requesting you to verify credit card or bank information. If you ever receive an email that appears to be from us requesting such information from you, DO NOT respond to it, and DO NOT click on any links appearing in the email. Instead, please forward the email to us at admin@senjewelry.com, as we will endeavor to investigate all instances of possible Internet fraud.
CHILDREN'S PRIVACY
Our website is not meant for children under the age of 13. We do not intentionally collect any personal information from children under the age of thirteen, and will dispose of any such information if we become aware that it has been provided to us. Our online contests or sweepstakes are restricted to entrants who are at least 18 years old or the age of majority in the jurisdiction where they are located, whichever is greater.
CALIFORNIA PRIVACY RIGHTSUnder California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties’ or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Sen Jewelry, LLC, 510 W. 6th Street, Suite 702, Los Angeles, CA 90014, Attn: Customer Care or by email to admin@senjewelry.com. Please allow up to 30 days for a response.
CALIFORNIA PRIVACY RIGHTSYou acknowledge that this Privacy and Usage Policy is part of the Terms of Use and you agree: (1) that using our website signifies your agreement to Sen Jewelry’s Privacy and Usage Policy and related terms of use provided above; (2) that such policy is subject to all applicable laws; and (3) your use is undertaken at your own risk. Sen Jewelry reserves the right to change this Privacy and Usage Policy at any time, without advance notice. As described above, if we decide to change our Privacy and Usage Policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it. In the event of a corporate reorganization or asset transfer, your personal information may also be transferred. However, use of your personal information will remain subject to this Privacy and Usage Policy. By giving us your personal information you consent to those transfers occurring.
CONTACT US
If you have any questions about your privacy or security on our website, please contact us at admin@senjewelry.com.